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Arnitsi 25 PunkteÜbersetzen von Nederlands in Deutsch
We where a table of 5. Nice dinner, everything was okay. When it was time to pay, we asked if we could pay by card and split the bill and the staff said we could.
While paying, we noticed the waitress was making a mistake and was charging us extra. We told her that, but she insisted rudely to get paid immediately and she couldn't wait for us to check the bill again. After we paid the money she asked, due to her reaction, we calculated again the bill and the receipts she gave us, and we noticed that she indeed charged us 5 euros extra. Then we politely requested them back. And what she did, was threw on our table 10 euros, without apologizing but being ironic towards us. We complained for her rudeness but she was so angry, that she called us liars and that we were trying to steel money from her. When we gave her the bill and the receipts to compare and see her mistake, she shouted on us and asked us to leave. We wouldn't miss the five euros, but some people need to have manners....- Essen & Trinken 6
- Atmosphäre 6
- Bedienung 1
- Preis/Qualität 4
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Ruud BakkerVon Restaurant
First of all, thank you very much for your kind words for the kitchen and the waitresses.
Regarding your complaint, we told you in advantage that we don't seperate bills, one table one bill. Because, as you also said, it was a very busy night en we were fully booked we don't have the time to seperate bills and to make sure in the meanwhile everybody is happy with the service. On a slow evening, ofcourse we seperate bills, everything for our guests, but as you can imagine this saturday was not a slow night. But we tried to make everybody happy so you could be seperatly afterall. When the last couple wanted to pay, they wanted to pay €17,= less than the amount that would cover the whole bill. That was what the waitress told you, she wasn't blaming you, just told you. After 30 minutes of doing math you guys pointed out she charged you too much. She gave back the money. She wasn't doing this to get a tip as you said, but paying seperatly and all different amounts of paying it can lead to a mistake. Also why we don't usually seperate bills on a busy night, mistakes are easliy made then, not on purpose, but because we are human, and in the heat of a moment a waitress can make a mistake.
Could she react better to you guys? Ofcourse, and for that we apologise. There are other ways to react to your situation. On behave of the waitress also her deeply apologies. And we hope we can greet you another time at Dommel 18!
