De Hemel in Nijmegen

Usually, I have no complaints about this place. I really enjoy the beer tastings they do. The outside terrace is the most gorgeous one in the city. Service is usually fast. However, we reserved this placed for our wedding reception for 25 people and it did not go so well... We booked the place more than a month upfront, spoke to a very nice and fast waiter who was supposed to be working at our wedding. On the wedding day, he was not there though, we got some guy who looked like he was working there for the first day. Some guests never got their orders and after 20 minutes of waiting had to go inside to order again and bring the drink from the bar themselves. Additionally, we ordered a big cheesecake for everybody (again, more than a month in advance). We were reassured every one of our guests will have cake. When we asked for it at the reception the waiter said that they don't have enough cake left and he knows nothing about the order. We waited for more than 1 hour 30 min until the cake was finally brought ( I guess they were baking it or buying it elsewhere). The cake was not decorated nicely, just served plain white on a white plate. Usually, it is decorated. And to top it all off-the bill was wrong. They overcharged us!!! Usually, a nice place with friendly and quick personnel. However, when they know they have to cater for a wedding-everything seems to go wrong. Just awful. We felt ashamed in front of our guests for such poor service at our reception.