1. Patricia Smink
    Übersetzen von English in Deutsch

    I ate at Loetje as part of a group of 10 people. We had a reservation but had to wait 25 minutes to be seated. We were advised to peruse the menu and make a choice before being seated because it can be a long wait for the food.

    Once at the table the waitress described to the group how the three steaks on the menu were cooked. Her explanation was difficult to understand because the acoustics were terrible and it was very loud. I ordered a basic steak with gravy. As I was attempting to order a side order of fries I was told by the waitress that she would take all the main orders first and then come back for the side orders. The waitress then stood up and informed the group that the side orders would need to be shared. We were bewildered as nothing was written in the menu about sharing or the size of the side orders. This resulted in an argument with the waitress as she felt that two side salads was enough for a table of 10 people, even though one of the salads was the main entree for the vegetarian among us! After a few minutes of arguing the waitress reluctantly ordered a third side salad for our table! I called her back to the table to place an order for a side of fries since she never returned to take my order. To my amazement she scolded me for not ordering my fries a few minutes earlier! This resulted in the second argument of the evening. The waitress insisted that I couldn’t order fries because she had asked the other diners at our table and none of them wanted to share the fries. I said I didn’t care, I would pay for them myself and to please place my order!

    My steak was cooked to perfection. However, the “gravy” that it was served with seemed to be some brown drippings with a 5mm layer of fat. NOT gravy in my opinion! The fries that I ordered were delivered to the other end of the table where they were mostly consumed before I realized they had arrived. The mayonnaise had been delivered on the plate with the fries and it was a big smear of multi-dipped mayo and cold fries. Truly disgusting! The bread they supplied was the biggest shock of the night. One towering pile of white “Casino” bread slices. Dried out, cheap, unappealing white sandwich bread on a one plate. An astonishing accompaniment to a steak that cost €19 - €25! I have been living in Breda for 19 years and have never been served this type of bread in a restaurant! I’ve never even been served this kind of bread in a road restaurant!

    The entire evening was a shocking experience from start to finish. We eat out as a group every month. I understand that a restaurant can have an off-night and things can go wrong. Loetje however, is a restaurant where the terrible experience is by design. Good steaks but the rest of the food was sub-standard. The service was excruciating terrible! Two thumbs down x10.

    • Essen & Trinken 4
    • Atmosphäre 2
    • Bedienung 1
    • Preis/Qualität 2
    2,7
    0 positive Stimmen0 negative Stimmen

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  1. Dear Patricia,

    Thankyou for taking the time to share your honest review with us. We really appreciate all feedback from our guests, since we can only learn and improve from this.

    We are very sorry to hear that your party had to wait upon arrival despite having made a reservation, our apologies for this!

    All side dishes are usually enough for around two to three persons, we think that our collegue meant to say that you could best share them or else it would probably be too much. However of course you can order as many side dishes as you like.

    The service you experienced is of course not the service we want to offer our guests, our sincere apologies for this. We will definately forward your feedback to the manager in charge so that they can sort this out and take appropriate action.

    We are however happy to hear that you did enjoy the steak. At Loetje we serve our steak in a rich amount of gravy. This gravy is a over 40 year old Loetje tradition and is made out of margarine. We can imagine that of course not everyone is such a fan of gravy. It is always possible to ask for it to be served seperate or not at all. The same goes for the mayonaise with the fries. Of course they can always be served seperate if preferred.

    The reason we use casino bread is definitely not to save money. This bread is daily delivered, fresh from the bakery. This is however the best kind of bread to eat the last bits of gravy with (also a real Loetje tradition).

    We are very sorry to that unfortunately we were not able to leave a better impression, our apologies for this. Of course we do hope to be able to welcome you again someday in the future and hope to be able to leave a much better impression.

    Kind regards, Amber from Team Loetje