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  1. Dommel 18

    Eindhoven
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  1. Ruud Bakker's Avatar
    Ruud Bakker mag Dommel 18 nicht

    Ruud Bakker

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  2. Ruud Bakker's Avatar
    Ruud Bakker kommentierte zu einer Rezension umgehend Dommel 18

    First of all, thank you very much for your kind words for the kitchen and the waitresses.
    Regarding your complaint, we told you in advantage that we don't seperate bills, one table one bill. Because, as you also said, it was a very busy night en we were fully booked we don't have the time to seperate bills and to make sure in the meanwhile everybody is happy with the service. On a slow evening, ofcourse we seperate bills, everything for our guests, but as you can imagine this saturday was not a slow night. But we tried to make everybody happy so you could be seperatly afterall. When the last couple wanted to pay, they wanted to pay €17,= less than the amount that would cover the whole bill. That was what the waitress told you, she wasn't blaming you, just told you. After 30 minutes of doing math you guys pointed out she charged you too much. She gave back the money. She wasn't doing this to get a tip as you said, but paying seperatly and all different amounts of paying it can lead to a mistake. Also why we don't usually seperate bills on a busy night, mistakes are easliy made then, not on purpose, but because we are human, and in the heat of a moment a waitress can make a mistake.
    Could she react better to you guys? Ofcourse, and for that we apologise. There are other ways to react to your situation. On behave of the waitress also her deeply apologies. And we hope we can greet you another time at Dommel 18!